hunk:The Customer Satisfaction Index is a weight average index, it based on the enterprise customer satisfaction index utilize the econometrics model to compute the trade customer satisfaction index, compute the industry customer satisfaction index by the trade customer satisfaction index, and then compute the country customer satisfaction index by the industry customer satisfaction index.
顧客滿意度指數CSI(Customer Satisfaction Index)是一種加權平均數指數，它是在企業顧客滿意度指數基礎上利用計量經濟學模型計算出行業顧客滿意度指數，再用行業顧客滿意度指數計算出產業顧客滿意度指數，由產業顧客滿意度指數計算出全國顧客滿意度指數。 ji:With the advent of the customer-driven business philosophy, the Customer Relationship Management (CRM) is the integration of the fast developing internet technologies and this business conception.
伴隨着以客戶爲中心經營理念的'出現，客戶關係管理(Customer RelationshipManagement，CRM)是飛速發展的網絡技術與這一經營理念相結合的產物。
