We regret for the loss you have suffered and agree to compensate you by $500.
我們對你方遭受的損失深表歉意，同意向你們賠償500美元。
I propose we compensate you by 3% of the total value plus inspection fee.
我建議我們賠償貴方百分之三的'損失，另外加上商檢費。
There are some different types of claims.
索賠有幾種不同的類型。
This is a claim on quality.
這是質量索賠。
This is a claim on shortweight.
這是短重索賠。
This is a claim on delayed shipment.
這是延期裝運索賠。
Claim on shortweight is caused by packing damage or shortloading.
短重索賠是由包裝破損或裝運短重引起的。
Claim on delayed shipment is that sellers fail to make the delivery according to time schedule.
延期索賠是對賣方沒有按時裝運貨物而提出的索賠。
Claim on quality originates from inferior quality of goods or quality changes.
品質（質量）索賠是在貨物質量低劣或是質量改變的條件下發生的。