Lesson 2： Quality Control 品管
Lester：We're having some quality-control problems, Jim. We need to go to the source to work them out.
萊司特：吉姆，我們有一些品管的'問題。我們必須找出問題根源並設法解決。
Jim：What problems are you having, exactly？
吉姆：你們究竟有什麼問題？
Lester：The complaint rate for our new product line is very high, almost seven percent.
萊司特：我們新產品的抱怨率非常高，幾乎高達百分之七。
Jim：That's high.
吉姆：的確很高。
Lester：Yes. We keep finding problems when testing the boards.
萊司特：沒錯。我們測試聲卡時一直髮現問題。
Jim：But your promotional materials claim the boards are the least expensive of their type on the market.
吉姆：可是你們的促銷材料要求這種聲卡必須是市場上同類型產品中最便宜的。
Lester：The least expensive, but still fully functional. And we think that your factory needs to take measures to improve quality control.
萊司特：是要最便宜，但仍要有完備的功能。我們認爲你們工廠需要採取措施來改善品管。
Jim：That will involve additional expenses for us, which we'll have to pass on to you as a rate hike.
吉姆：那意味我們會有額外的開銷，而我們會把價格增加部分轉嫁到你們身上。
Lester：I'm afraid that's unacceptable. Your contract says that you will deliver a product with a reject rate of less than five percent.
萊司特：恐怕我們無法接受。你們的合約上說你們會以低於百分之五的瑕疵率交貨。
Jim：Well, I'll tell you what, Mike. I'll review the contract and talk with management. Then we'll get together and hash this out.
吉姆：嗯，萊斯特我跟你說，我會再看一遍合約，並和管理部門討論。然後我們會一起討論解決這個問題。