問：你怎樣處理工作中遇到的批評意見？
答：第一次受到一個客戶的抱怨時，我發現很難把這些抱怨和我的專業報賬
服務分開。那個客戶對自動櫃員機停工檢修感到不滿。我知道表示同情和理解往
往能平息這種不愉快。我還認識到，沒有客戶會對每一樣事情都感到滿意，即使
他們所有的經歷都是積極的。
面試官正尋找一種能表明求職者責任感和職業特性的東西。描述具體的一項
工作計劃或習慣曾帶給你的麻煩，直到後來你勇敢地面對並克服了這些困難。或
者你可以談談你是如何對工作中遇到的.特別嚴厲或者無理的批評與指責做出客
觀而專業的反應的。
Q:How have you handled criticism of your work?
A:The first time I had a complaint from a client, I found it difficult
to keep the complaint separate from my professional service of the account.
The client was upset about the downtime on ATM machines. I learned that
showing empathy usually calms an unpleasant situation; I also learned that
no client is going to be happy with everything, even if that client's
overall experience is positive.
問：告訴我你最近一次說錯話的情形？
答：我告訴我的朋友麗莎，我不會再參加年鑑俱樂部的聚會，因爲我覺得編
輯根本就是個白癡。後來我發現編輯居然是她的堂兄，我立刻向她道歉，並問她
爲什麼在我說這蠢話時沒有作聲。幸好，我和她直到現在還是朋友。
每個人都會犯錯，能認識錯誤是很重要的。面試官想了解你是不是具有是非
感，還有你會採取什麼措施去彌補過錯。別人對你、你的公司或者你的客戶留下
一個壞的印象，這會給你的公司帶來很大的不利。
Q:Tell me about the last time you put your foot in your mouth.
A:I told my friend Lisa that I d no longer be attending yearbook
club meetings because I thought the editor was a complete idiot. I later
found out that the editor was her cousin. As soon as I found out, I
apologized and asked her why she didn't say anything when I made that
foolish comment. Luckily, she and I are still friends today.
