Brian was interviewing for a customer service position, and emphasized his versatility, fast response time, and energetic problem-solving abilities. He answered in this manner. "I've spent 10 years in customer service. People want solutions, and they want them quickly. I'm known as a guy who gets things done. One of our dealers had a customer interested in a luxury used sports car that needed a particular part. He'd had no luck through his usual channels and asked me for help. I made a few calls and the part was on its way to him from across the country in two hours. The sale went through. I'm really energized by solving problems for people."
布萊恩曾面試一份客戶服務的職務，想要強調他的變通、快速反應和解決問題的能力。他是這麼回答的：“我曾從事了十年的客戶服務工作。人們需要解決問題，並且希望快速的解決。我是一個能解決問題的人。我們曾有一位顧客對一輛需要特殊部件的`豪華運動型轎車感興趣。不幸的是透過他的正常渠道不能解決這個問題，所以他向我求助。我打了幾個電話然後這個部件在兩小時內就從全國各地上路了。銷售進行得很順利。我在爲人們解決問題方面是很有辦法的。”