When my printer's type began to go faint, I called a repair shop where a friendly man told me that the printer probably needed only to be cleaned.
由於我的打印機不能打印出清晰的字來，我就打電話給維修部。電話是一位非常和藹的男人接的，他說我的打印機也許只是需要清理一下。
Because the shop charged 50 pounds for such cleanings, he told me, it would be better for me to read the printer's directions and try the job myself.
他還說，如果讓維修部清理的`話要交50英鎊的清理費，讓我最好看看使用手冊自己試着清理。
Pleasantly surprised by his words, I asked, "Does your boss know that you discourage business?"
當時我真的被他的話感動了，就問他：“你們老闆知道你這樣拒絕生意麼?”
"Actually it's my boss's idea," the employee replied. "We usually make more money on repairs if we let people try to repair things themselves first."
“事實上，這就是我們老闆的主意，”僱員答道：“因爲如果我們讓用戶先自行修理打印機的話就能掙更多的錢。”