電話溝通是職場中每位上班族都要接觸到的，在本篇文章中安格英語老師就商務英語電話溝通進行展開，具體包括接電話、打電話、留言等常用電話英語口語，提供英語電話溝通技巧的.同時幫助大家掌握英美商務人士電話交流的相關禮儀和習慣。
1.呼叫方和接線員常用電話英語口語
A.確認身份
TAB Corporation. Can I help you?
TAB Corporation. How may I help you?
Hotel International. May I help you?
J&C Consultancy. What can I do for you?
This is Paul Smith speaking.
Hello, this is Paul Smith from Shipping International.
Hello, this is James Lee calling from BHI in New York.
Hello, this is Wang Ping calling from Singapore.
B.轉接電話用語
May I speak to Mr. Brown?
I’d like to speak to John Martin, please.
Could I speak to John Martin, please?
Could you put me through to the sales department?
Could you tell me the number of the sales department?
I’ll put you through.
I’m putting you through.
I’m connecting you now.
The number of the sales department is 334. Shall l connect for you?
2.呼叫方和被呼叫方常用電話英語口語
A.接電話及說明原因
Hello, this is Jane speaking. May I help you?
Good morning/afternoon/evening, York Enterprises, Elizabeth Jones speaking.
Who’s calling, please?
James speaking.
Hello, this is John Lee. It’s concerning the July order.
Hello, this is Jack Robinson from HBI. I’m phoning /calling about the July order.
Hello, this is Peter Anderson. I’m returning your call.
Hello, James. This is Peter. Mike asked me to call you about…
B.確認資訊
There are two things I want to mention.
Can I just make sure I’ve got this point?
You mean the first thing I have to do is ship the goods in July. Is that right?
So, we will meet on Monday, 9 o’clock in the morning. Is that right?
C.如何結束電話溝通
Thanks for calling.
Thanks for calling back.
Thank you for the information.
I look forward to seeing you soon.
I look forward to meeting you.
I’m looking forward to our next meeting.
Have a good weekend/journey/holiday.
Talk to you later.
3.電話留言常用電話英語口語
May I take a message for you?
Would you like to leave a message?
Could I ask who’s calling, please?
Could you give me your phone number, please?
Could you say that again/ repeat that?
Could you speak a little more slowly, please?
I’ll give her the message as soon as she’s back.
I’ll ask him to call you first thing tomorrow.
I will ask her to call you back as soon as she is free.
4. 打錯電話及其他常用電話英語口語
I’m afraid you’ve dialed the wrong number.
I’m afraid you’ve got the wrong number.
The line is engaged/in use/busy.
You’re wanted on the phone.
He hung up on me.
一通完整的商務電話應該是有目地的，在進行電話溝通前你必須明確自己的目地：要找誰、說什麼，必要的時小編建議不妨先在自己的便籤紙上寫下幾條溝通要點。在英語電話交流方面，安格英語老師認爲大家需要的不僅僅是多練，更加需要勇於用英語表達自己的信心。更多職場商務英語口語資料可訪問安格英語學習網站學習。