Lesson One
Formal Verbal Communication in Business I
正式商業交流 （1）– 研討會
Part I Objectives
Procedures of Seminars Leading and Commonly Used Sentence Structures
研討會各個程序及常用句型
Questioning Techniques
提問技巧
A Leader and A Good Listener, At the Same Time
做好的聽衆，做好的領導者
Giving Criticism
提出批評觀點的`技巧
Part II The How-Tos
Leading Seminars/ Questioning Techniques
General procedures of a seminar/lecture
1) Self-introduction
2) Introduction of Topic
3) Describing sequences and timing
4) Highlighting information
5) Involving the audience
6) Giving instructions
7) Checking understanding
8) Asking questions
9) Clarifying questions
10) Evading questions
11) Inviting comments
12) Interrupting
13) Transitions
14) Reformulations
15) Closing
Language Reference
Self-introduction 自我介紹
Good morning, I＇m ---- and I＇ve been invited to give this talk/ presentation / lecture because---
I have done research in / I have a special interest in / my experience is in
Introduction of Topic 話題介紹
In my presentation/talk/lecture today I shall be dealing with---
The subject of my ---- today is ----
What I＇d like to do today is introduce/suggest/ analyse/ describe / explain
My topic/subject today is ---
I shall be dealing with 2/3/4…. main areas/topics/subjects today
Describing Sequences and Timing 程序介紹與時間安排
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---
Next I shall---/after that I will take the opportunity of describing---/
Then we＇ll look at---
Finally I want to---
Highlighting Information 重點介紹
(Rhetorical questions)
So, what does that mean?/How can we interpret this?/What＇s the explanation for this?/What are the implications of these findings?
(Change of focus)
What that tells us is/What I＇m suggesting is/What is clear is that
(Introducing auxiliary verb)
So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---
Involving the Audience 聽者的參與
Let＇s have a show of hands, how many of you agree with ----
I＇m sure we all know what it＇s like to---
Let me ask you spend a couple of seconds thinking about---
Well, what would you do, I wonder---
Just look around the room and ta