Never talk over people 永遠不要打斷別人
This demonstrates a real lack of respect. By talking over someone what you're basically saying is "I don't care what you're saying-what I have to say is more important."
打斷別人是缺少尊重的表現。打斷別人的同時，你也就基本標明瞭你的'立場：“我不在在乎你在講什麼，我要說的話要重要多了。”
Don't finish other people's sentences 不要替別人把話說完
I used to do this a lot thinking I was helpfully finishing people's sentences for them. Wrong. Research has shown by doing this you are dis-empowering the other person because you are taking control of the conversation, so bite your tongue!
我過去常常這麼做，而且還覺得幫別人把話說完是幫了他們的忙。其實這樣是不對的。研究表明，你這樣做使得他人遠離你們的交流，因爲你正在逐步掌控整個對話。所以，請不要多話。
Paraphrase 複述別人的話
If you want to show that you have really understood someone, then paraphrasing a great tool. All you do is repeat back to someone what they have just said, before you comment yourself.
如果你想表明你真的聽懂了別人所說的話，那麼複述會是一個很好的方法。在表達自己觀點之前，你所要做的就是將別人剛剛講的內容複述一遍。
Listen actively 主動地去傾聽
Focus on active listening instead of passive listening. The difference is that active listening means you engage and respond to the other person based on what they have said, passive listening is simply the act of listening with no response.
要專注於主動地傾聽，而不是被動地傾聽。這之間的差別在於，主動傾聽意味着你要積極地思考別人所講的話並作出迴應，而被動傾聽只是簡單的聽着而沒有任何的響應。
Maintain eye contact 保持眼神的交流
By looking the other person in the eye, you are proving that you're interested in what they're saying. This also keeps you focused and less distracted.
透過保持眼神的接觸，你也就表明了你對他人講訴的內容很感興趣。這也就使你能夠保持專注，也更不容易分心。